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Terms And Conditions

Terms and Conditions

You are advised to read (and are responsible for reading) all information set out in these terms and conditions fully.

The Trainer's Obligations:

*The trainer will use their skills and knowledge to design a safe program of exercise to achieve the clients goals.
*This will take into account: the client's age, health, lifestyle, background, occupation, fitness levels, likes and dislikes related to exercise and personality.
*The Trainer will endeavor to educate, motivate and inspire the Client to reach these goals.
*The trainer will provide the coaching, advice and support that the client will need to help them achieve their goals during each session.
*Your trainer may require a letter of 'medical clearance' from your GP depending on your health status. (Please be aware that your GP may charge for providing this letter)
*Your trainer cannot be held liable in any way for undeclared or unknown medical conditions.
*To lead by example and give 100% commitment.
*To be completely honest if goals are unattainable.

The Client's Obligations:

*Be on time for scheduled call sessions.
*The client is required to wear appropriate clothing and footwear.
*Clothes should be loose fitting and non-restrictive. Footwear should be comfortable and provide adequate support.
*Commit to the program 100% in order to achieve results.
*Provide all information needed to achieve goals eg. Food diary, urine samples
If the trainer requires, provide further medical information from a practitioner.

Session Cancellation Policy:
*24 hours notice of cancellation is required for all scheduled appointments.

You are advised to read (and are responsible for reading) all information set out in these terms and conditions fully.

The Trainer's Obligations:

The trainer will use their skills and knowledge to design a safe program of exercise to achieve the clients goals.
This will take into account: the client's age, health, lifestyle, background, occupation, fitness levels, likes and dislikes related to exercise and personality.
The Trainer will endeavor to educate, motivate and inspire the Client to reach these goals.
The trainer will provide the coaching, supervision, advice and support that the client will need to help them achieve their goals during each session.
Your trainer may require a letter of 'medical clearance' from your GP depending on your health status. (Please be aware that your GP may charge for providing this letter)
Your trainer cannot be held liable in any way for undeclared or unknown medical conditions.
If your trainer misses your session without at least 24 hours notice you will be credited with an additional session on top of the missed session.
To lead by example and give 100% commitment.
To be completely honest if goals are unattainable.


The Client's Obligations:

Be on time so that a full session can be achieved on each visit. Arrive 10 minutes early to warm up and stay 10 minutes after to cool down and stretch.
The client is required to wear appropriate clothing and footwear.
Clothes should be loose fitting and non-restrictive. Footwear should be comfortable and provide adequate support.
Commit to the program 100% in order to achieve results.
Provide all information needed to achieve goals eg. Food diary, urine samples
If the trainer requires, provide further medical information from a practitioner.


Re-arranging a Session:

At least 24 hrs notice is required to re-arrange a session; this can only be done if the trainer has the availability you need.

If the trainer is unavailable to re-arrange, the session would either need to be kept or be cancelled.


Lateness Policy:

If the client is late for a session the session cannot be extended and will end at the appointed time. If the trainer is late additional time will be added to the session or to subsequent sessions. If the client arrives more than 20 minutes late for a scheduled appointment, the trainer may leave the premises and the appointment may be forfeited.


Fee Charging Policy:

The online coaching packages offered are in increments of 1 month, 2 months, or 3 month packages. Payment for these sessions must be made at the time of booking.

You will be able to sign up online or contact me by e-mailing katy@katydidfitness.com and I will send you an invoice.

Other:

Failure to give proper notice (48 hours notice) Four or more times during the same 12 week period, will require you to go to the end of the waitlist when signing up for additional packages.


Long Term Absences - Injury, Illness, Pregnancy & Other

Will be dealt with fairly and on an individual basis. Sessions can be used when you are well and able to do so again. If you are unable to return to the original or an amended version of the training program after an agreed period of time (6 months or more) the sessions may be transferred to another suitable person or a refunded. (see below for refund structure)

Contract Cancellation & Refunds Policy

If you decide to cancel your chosen package, you will be refunded in the following manner:


3 Month Packages

If you cancel within the first 2 weeks 75% refund of remaining sessions.

If you cancel between 3-4 weeks 50% refund of remaining sessions.

If you cancel between 5-6 weeks 25% refund of remaining sessions.

Cancellations after 7 weeks(42 days from initial session) will not be entitled to a refund.

2 Month Packages:
If you cancel within 1-2 weeks, you will 75% refund of remaining sessions.

If you cancel in between the 3-4 week, you will receive 50% refund of remaining sessions.

If you cancel in the 5th week, 25% refund of remaining sessions.

Cancellations after the 5th week will not be entitled to a refund.

1 Month Package:
Must cancel within the 1st week in order to get a 75% refund.

Cancellations after the 1st week will not be entitled to a refund.

Long Term Absences - Injury, Illness, Pregnancy & Other
*Will be dealt with fairly and on an individual basis.

Contract Cancellation & Refunds Policy

If you decide to cancel your chosen package, you will be refunded in the following manner:

6 Week Packages
If you cancel within the first week- 75% refund of remaining sessions.

If you cancel the 2nd week- 50% refund of the remaining sessions

If you cancel between 3-4 weeks- 25% refund of remaining sessions

Cancellations after 4 weeks will not be entitled to a refund (28 Days after start of package)

12 Week Packages

If you cancel within the first 2 weeks 75% refund of remaining sessions.

If you cancel between 3-4 weeks 50% refund of remaining sessions.

If you cancel between 5-6 weeks 25% refund of remaining sessions.

Cancellations after 7 weeks(49 days after start of package) will not be entitled to a refund.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by katydidfitness.com and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.

Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of katydidfitness.com. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

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However, katydidfitness.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
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